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SERVICE AGREEMENTS

BENEFITS

& FEATURES
STANDARD

WARRANTY
SILVER

WHITE GLOVE
AGREEMENT
GOLD

WHITE GLOVE
AGREEMENT
PLATINUM

WHITE GLOVE
AGREEMENT
Manufacturer's Warranty
Email/Phone Support During Warranty Period
Included Service Labor During Warranty Period Up to 5 Trips Up to 10 Trips Up to 20 Trips
Hourly Labor Discount 10% 15% 20%
Annual Startup/Shutdown
Preferred Service Scheduling During Warranty Period Within 1-4 Days Within 1-3 Days Within 1-2 Days
Remote Power Cycling Business Hours Only Business Hours Only After Hours / Weekends
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Standard Warranty

Manufacturers Warranty
Included
Email/Phone Support
During Warranty Period
Included Service Labor
During Warranty Period
Hourly Labor Discount
No
Annual Startup/Shutdown
No
Preferred Service Scheduling
During Warranty Period
Remote Power Cycling
No
 

Silver White Glove Plan

Manufacturers Warranty
Included
Email/Phone Support
Included
Included Service Labor
Up to 5 Trips
Hourly Labor Discount
10%
Annual Startup/Shutdown
Included
Preferred Service Scheduling
Within 1-4 Days
Remote Power Cycling
Business Hours Only

Gold White Glove Plan

Manufacturers Warranty
Included
Email/Phone Support
Included
Included Service Labor
Up to 10 Trips
Hourly Labor Discount
15%
Annual Startup/Shutdown
Included
Preferred Service Scheduling
Within 1-3 Days
Remote Power Cycling
Business Hours Only

Premium White Glove Plan

Manufacturers Warranty
Included
Email/Phone Support
Included
Included Service Labor
Up to 20 Trips
Hourly Labor Discount
20%
Annual Startup/Shutdown
Included
Preferred Service Scheduling
Within 1-2 Days
Remote Power Cycling
After Hours / Weekends